This weekend has been important for physical and online commerce, which has made much of the sales of the season with the Black Friday discount campaign, and for consumers, who have been able to buy at lower prices. If consumers have bought online and have not had a good shopping experience, here are some recommendations so you can defend your rights. Throughout these days many online purchases have been made, and surely not all of them have been satisfactory for the consumer. Last week we offered a series of tips for buyers to make sure their operations were safe. We hope that there are not among our reader's victims of online fraud, but with all the online purchases made these days, surely not all have been satisfactory.

Therefore, we summarize the advice guide that the Trusted Shops seal of quality has prepared so that online consumers know the rights that assist them and can defend them:

• The consumer is always entitled to a refund, even if he has bought it at a great discount. Neither Black Friday nor any other discount makes a product exempt from the mandatory 14-day right of return that every consumer has when buying online. The period begins when the consumer receives the product. The withdrawal can be made without a specific format by email, by phone or through the online store if available from a corresponding form. In addition, you should always be informed of your right to withdrawal or you will not be fulfilling the duty required by law. online shop BD

• If the company sends the merchandise with a logistics company chosen by them, they are responsible for possible damage to the product, or for the loss until it reaches their hands. However, it should be known that any damage that occurs in the shipment of the product to the buyer is the responsibility of the company as long as the logistics company has been chosen by them. That is, if it is the consumer who says he wants a certain logistics company to take him home, the responsibility is his, and the seller is exempt. Even if they leave it to a neighbor or suffer a delay, the buyer always owes and can claim the store. This only applies if the consumer has not authorized the company to leave the package to the neighbor. If he has decided, it is his responsibility.
• If delivery times are not indicated, the contract can be terminated. Online stores are required to specify delivery times for products. This can be indicated approximately ("approx.") Or exactly ("no later than ..."). In the case of not meeting the deadline, the consumer will have the possibility to terminate the contract and make a claim for compensation. If the store does not offer clear information about delivery times, it is the first indication that the store may be a fraud. you can read more here https://ameliasblogz.blogspot.com/